Legal
Terms & conditions
These terms govern your use of Paddle-Up's website and services. By accessing or using our site or services, you agree to these terms.
Last updated: May 30, 2026
Agreement to these terms
These Terms & Conditions ("Terms") form a binding agreement between you and Paddle-Up("we," "us," or "our") regarding your access to Paddle-Up's websites, applications, and related services (collectively, the "Services"). If you do not agree, do not use the Services.
If you use the Services on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to both you and the organization.
The Services
Paddle-Up provides event and fundraising software for nonprofits and schools—including campaigns, ticketing, auctions, and related tools. Features may change over time. We describe fees transparently on our pricing page.
Accounts and eligibility
You may need to create an account to use certain features. You agree to provide accurate information, keep credentials confidential, and notify us of unauthorized use. You are responsible for activity under your account.
Fees and payments
Where applicable, Paddle-Upcharges a platform fee per successful transaction as described on our pricing page. Payment processing for cards and bank debits is handled by Stripe, Inc. and its affiliates ("Stripe"). Stripe's fees, payout schedules, and terms apply to payment processing. Your relationship with Stripe is separate and subject to Stripe's terms and policies.
Prohibited and restricted businesses
Payment processing for the Services is provided by Stripe, Inc. ("Stripe"). You may not use the Services if your organization, campaign, or fundraising activity falls within a category that Stripe prohibits or restricts. The categories below are identical to those in Stripe's Prohibited and Restricted Businesses policy (as of May 13, 2026). Stripe may update its policy from time to time; the current version is published on Stripe's website.
If your use of the Services would violate Stripe's prohibited or restricted business rules, we may suspend or terminate access, and Stripe may decline or revoke payment processing for your account.
Source: Stripe Prohibited and Restricted Businesses (last updated 2026-05-13).
High-Risk Jurisdictions and Persons
Use of Stripe's services for any dealings, engagement, or sale of goods or services either directly or indirectly with the following are prohibited:
High-risk jurisdictions
Persons located in, resident in, or a citizen of, or products or services originating from jurisdictions that Stripe has determined for various reasons, including legal, contractual, and commercial reasons, to be prohibited, including, Cuba, Iran, North Korea, and Syria, and the Crimea, Donetsk, and Luhansk regions.
High-risk persons
Persons Stripe has determined for various reasons, including legal, contractual, and commercial reasons, to be prohibited, such as those individuals or entities named to a restricted person or party list of, or otherwise restricted by, the United States, United Kingdom, European Union, or United Nations, including the sanctions maintained by the US Office of Foreign Assets Control or the Denied Persons List or Entity List maintained by the US Department of Commerce.
Additionally, it's prohibited to use Stripe's products and services to directly or indirectly:
Prohibited services
Export, re-export, sell, or supply accounting services; trust and corporate formation services; management consulting services; architecture services; engineering services; quantum computing services; information technology (IT) consultancy and design services; and IT-support services and cloud-based services for enterprise management software and design and manufacturing software to any person located in Russia. In the European Union and the United Kingdom, it is prohibited to use Stripe's products and services, directly or indirectly, to provide credit-rating services, market research and public relations services, advertising services, auditing services, or legal advisory services to any person located in Russia.
Prohibited goods
Deal in any goods prohibited by law for export to or import from Russia (for example, luxury goods, sensitive goods included in the Common High Priority Items List, enterprise management software and design software).
Prohibited Businesses
You must not use Stripe's services for any illegal activities or for the businesses or product types listed below. The types of businesses listed here are representative of prohibited categories, but this is not an exhaustive list.
Any illegal products and services
- Illegal drugs, substances designed to mimic illegal drugs, including kava
- Equipment and items intended to be used for making or using drugs
- Fake references or ID-providing services
- Telecommunications manipulation equipment, including jamming devices
- Businesses that engage in, encourage, promote, or celebrate unlawful violence or physical harm to persons or property
- Businesses that engage in, encourage, promote, or celebrate unlawful violence toward any group based on race, religion, disability, gender, sexual orientation, national origin, or any other immutable characteristic
- Any other products or services that are in violation of law in the jurisdictions where your business is located or to which your business is targeted
Adult content and services (see the FAQs for additional details)
- Adult services, including prostitution, escorts, pay-per-view, sexual massages, fetish services, mail-order brides, and adult live-chat features
- Adult video stores
- Gentleman's clubs, topless bars, and strip clubs
- Pornography and other mature audience content (including literature, imagery, and other media) designed for the purpose of sexual gratification
- Any artificial-intelligence generated content that meets the above criteria
Debt relief companies
- Debt settlement, debt negotiation, and debt consolidation
The following financial products and services
- ATMs
- Check cashing
- Debt collection agencies
- Funded prop trading
- Money orders and traveler's checks
- Payable-through accounts
- Peer-to-peer money transmission
- Selling bearer shares
- Shell banks
Gambling
- Games of chance including gambling, internet gambling, casino games, sweepstakes and contests, and fantasy sports leagues with a monetary or material prize
- Games of skill including video game and mobile game tournaments or competitions, darts, card games, and board games with a monetary or material prize
- Payments of an entry or player fee that promise the entrant or player will win a prize of value
- Sports forecasting or odds-making with a monetary or material prize
- Lotteries
- Bidding fee auctions
Government services
- Offering products and services by or on behalf of embassies and consulates
- Offering government services without authorization or value-add
- Offering government services with misleading claims
- Disbursement of government economic support, such as grants
Identity services
- Identity theft protection services including monitoring and recovery
Illegal weapons, explosives, and dangerous materials
- Illegal weapons and accessories
- Improperly marked replicas of modern firearms, including toys
- Pesticides requiring application by a certified professional
- Incorrectly labeled research chemicals
- Toxic, flammable, combustible, or radioactive materials
- Unmailable goods, per the United States Postal Service
Products and services that infringe on intellectual property rights
- Sales or distribution of music, movies, software, or any other licensed materials without appropriate authorization
- Counterfeit goods
- Illegally imported or exported products
- Unauthorized sale of brand-name or designer products or services
- Any other products or services that directly infringe or facilitate infringement upon the trademark, patent, copyright, trade secrets, proprietary, or privacy rights of any third party
The following legal services
- Bankruptcy attorneys
- Bail bonds
- Law firms collecting funds for purposes other than legal service fee payment
Lending and credit
- Loan repayments with credit cards
- Credit monitoring, credit repair, and counseling services
Marijuana (see the FAQs for additional details)
- Cannabis products
- Cannabis dispensaries and related businesses
- CBD products with THC levels greater than the applicable local jurisdiction's legal limit, including CBD edibles
- Hydroponic equipment and other cultivation or production equipment marketed for growing marijuana
- Courses and information on cultivating marijuana
Nutraceuticals and pseudo-pharmaceuticals
- Pseudo-pharmaceuticals or nutraceuticals that are not safe or make harmful claims
Nonfiat currency
- Cryptocurrency mining and staking
- Initial coin offerings (ICOs)
- Secondary NFT sales
Travel
- Commercial airlines and cruises
- International (cross-border) charter and private airlines
- Timeshare services
Unfair, deceptive, or abusive acts or practices (acts or practices that contravene rules, laws, regulations, or guidance prescribed by the Federal Trade Commission, Consumer Financial Protection Bureau, or other local consumer regulatory bodies)
- Pyramid schemes
- Multilevel marketing services offering commission or recruitment-based sales
- "Get rich quick" schemes, including investment opportunities or other services that promise high rewards to mislead consumers; schemes that claim to offer high rewards for very little effort or up-front work; and sites that promise fast and easy money
- Businesses that make outrageous claims, use deceptive testimonials, use high-pressure upselling, or use fake testimonials (with or without a written contract)
- Businesses offering unrealistic incentives or rewards as an inducement to purchase products or services
- No-value-added services, including the sale or resale of a service without added benefit to the buyer and resale of government offerings without authorization or added value
- Sales of online traffic or engagement
- Negative option marketing, negative option membership clubs, and reduced price trials with unclear or hidden pricing
- Telemarketing
- Predatory mortgage consulting
- Predatory investment opportunities with no or low money down
- Suspicious remote technical support
- Door-to-door sales
- Document falsification services
- Any other businesses that Stripe considers unfair, deceptive, or predatory towards consumers
Restricted Businesses
Businesses in these categories require additional due diligence by Stripe in order to confirm our ability to support them. When you create your Stripe account, you will be asked to provide additional information (such as proof of relevant licenses or more details about your business model) to confirm your eligibility to use Stripe. Due to card network rules, requirements of financial partners, and our own compliance and legal obligations, if your business falls into one of the categories below, Stripe might not be able to grant approval for your business to use our products. If we do provide approval, note that the approval is specific to each service offer, and it may be modified or revoked by Stripe at any time per the terms of the Stripe Services Agreement.
Read more about restricted businesses in our FAQ s
The types of businesses listed below are representative of our restricted businesses but not exhaustive.
Content creation platforms (see the FAQs for additional details)
Platforms that host or distribute third-party content and enable content creators to:
- Receive content-related tips and other payments in exchange for their content
- Sell exclusive content or digital goods
Note: Individual content creators on approved platforms (for example, connected accounts of an approved Stripe Connect user) and those directly distributing their own content (for example, on their own website) do not require preapproval. However, all content creators must comply with the Stripe Services Agreement and this Prohibited and Restricted Businesses list (which, for example, prohibits the sale of adult content and personal or peer-to-peer money transmission) and are subject to monitoring by Stripe to ensure compliance.
Crowdfunding and fundraising (see the FAQs for additional details)
- Fundraising conducted by nonprofits, charities, political organizations, and businesses offering a reward in return for donation
- Crowdfunding platforms (Limited availability: Please contact our sales team if you would like to work with Stripe.)
- Equity crowdfunding (Limited availability: Please contact our sales team if you would like to work with Stripe. Note: Supported in Australia, Germany, France, Singapore, the United Kingdom, and the United States. Prohibited in all other countries.)
- Charity sweepstakes and raffles for the explicit purpose of fundraising (Note: Supported in Australia, Brazil, Canada, Hong Kong, Ireland, Mexico, the United Kingdom, and the United States. Prohibited in all other countries.)
- Organizations fundraising for a charitable purpose (Note: Supported in Australia, Canada, the United Kingdom, and the United States. Prohibited in all other countries.)
Dating
Online dating and matchmaking services (Limited availability: Please contact our sales team if you would like to work with Stripe. Note: Specific prohibitions apply in India, United Arab Emirates, and Thailand; see Jurisdiction-specific prohibited businesses for more information.)
Cyberlockers
- Cyberlocker and file-sharing services
Regulated industries
Cannabidiol (CBD) (see the FAQs for additional details)
- CBD products containing only negligible amounts of THC, per local limits
Cryptocurrency (Limited availability: Please contact our sales team if you would like to work with Stripe.)
- Cryptocurrency (for example, Bitcoin, Ripple, Ethereum, Dogecoin, Cardano, etc.) exchanges and wallets. For crypto and NFT support and availability by region, please see crypto supportability.
Financial products and services (Limited availability: Please contact our sales team if you would like to work with Stripe.)
- Investment and brokerage services, including real estate--based investments
- Lending services, including real estate loans
- Bank account funding
- Buy now, pay later services
- Money transmitters, remittances, currency exchange services, and other money service businesses
- Mortgage consulting
- Escrow services
- Neobanks or challenger banks
- Other financial services
Legal firearms and other weapons (Limited availability: Please contact our sales team if you would like to work with Stripe. In countries where a firearm or weapon is illegal, we will continue to treat it as prohibited.)
- Firearms, including rifles, shotguns, and pistols
- Regulated firearm parts and accessories, such as suppressors
- Other weapons not listed above (e.g., stun guns, swords not meant as replicas, pepper spray, machetes)
Pharmaceuticals, medical devices, and telemedicine (see the FAQs for additional details)
- Online pharmacies, including SaaS platforms
- Card-not-present prescription-only products and pharmaceuticals
- Prescription-only and regulated medical devices
- Prescription delivery services
- Telemedicine and telehealth services
Tobacco
- Tobacco products including e-cigarettes, cigars, and e-liquid
- Herbal and vitamin e-cigarettes and cigarettes
- Production equipment specifically marketed for the production of tobacco products
Nonfiat currency and stored value
- First-party non-fungible tokens (NFTs) minting and sales, including marketplaces and SaaS platforms
- High-value goods, precious metals and stones
- Sale of stored value or credits maintained, accepted, and issued by anyone other than the seller. Seller-maintained stored value or credits may be subject to limits.
- Sale of in-game currency or game items, unless the business is the operator of the virtual world
- Preloaded payment cards, gift cards, virtual credits, or other products and services in which a monetary value is stored within the item (digital or physical)
Third-party agents
- Payment facilitation and aggregation (including receiving settlement proceeds for goods or services that you did not provide, on behalf of one or multiple third-party sellers)
Businesses that might pose elevated financial risk
Travel
- Travel reservation services and clubs
- In-flight purchases
- Domestic charter air travel (Limited availability: Please contact our sales team if you would like to work with Stripe.)
To learn more about Stripe's approach to prohibited businesses and why some businesses aren't allowed to use Stripe's services, you can read our support page about business limitations.
Jurisdiction-specific prohibited businesses
Brazil
- Genital and nipple jewelry
- Genital prosthetics
- Sex accessories and lifelike sex toys
Canada
- Alcohol (Restricted)
- Mortgage consulting
India
- Airbags
- Alcohol
- Captive insurance companies
- Cash couriers
- Charities
- Chit funds
- Cross-border jewelry sales
- Currency exchange
- Currency transportation
- Dating and matchmaking services
- Gambling equipment
- Genital prosthetics
- High-value goods, precious metals and stones
- Junket operators
- Lobby groups and political organizations
- Mining and oil drilling and refining
- Non-profit organizations (NPO)
- Personal investment vehicles/companies
- Religious organizations
- Sex accessories and sex toys
- Trust service providers
- Unlicensed financial institutions
- Vehicle sales
Indonesia
(Prohibited = P, Restricted = R)
- Alcohol (R)
- Domestic charter air travel (P)
- Insurance (R)
- Live chat / streaming (R)
- Live stock (R)
- Packaged food and cosmetics (R)
- Pilgrimage / Umrah tour packages (R)
- Precious metals and jewelry (R)
- Products requiring national-standard certification (R)
Japan
- Advisory services related to drop shipping and the resale of goods
- Animals
- C2C services outside of Stripe Connect
- Consultation and advisory or prediction services relating to online gaming or gambling
- Consultation or advisory services providing guidance, information or tools on how to profit through trading or investments in financial products or cryptocurrency or running a resale or dropshipping business
- Donations to individuals
- Fundraising for or financing of businesses that are listed above as prohibited or restricted
- Genital and nipple jewelry
- Genital prosthetics
- Health instruments
- Industrial waste disposal and garbage disposal devices and water purifiers
- International marriage brokerage businesses
- Mortgage consulting
- Private investigators or protection services
- Psychic services and fortune tellers
- Sex accessories and lifelike sex toys
- Businesses without a “Commercial Disclosure” page on their website as required by the Specified Commercial Transactions Act (SCT)—for more information, see how to create and display a “Commerce Disclosure”
Malaysia
- Domestic charter air travel
- Genital and nipple jewelry
- Genital prosthetics
- Matchmaking
- Sex accessories or sex toys
Mexico
- Adoption agencies
- Cross-border currency exchange services
- Debt collection agencies
- Direct marketing travel
- Domestic charter air travel
- Electronic cigarettes for card-not-present transactions
- Ephedrine
- Game console modification devices
- Genital and nipple jewelry
- Genital prosthetics
- HCG weight loss
- Investment services
- Lifelike sex toys
- Penny auctions
- Private investigators or protection services
- Psychic services and fortune tellers
- Search engine optimization
- Telemedicine
Singapore
- Domestic charter air travel
- Genital and nipple jewelry
- Sale of ads for any products or services deemed illegal in Singapore—sales of products that facilitate payments to any of these products or services
- Sex accessories or sex toys
Thailand
(Prohibited = P, Restricted = R)
- Alcohol (P)
- Bodyguard services (P)
- Charities (P)
- Dating services (P)
- Domestic charter air travel (R)
- Food and cosmetics (R)
- Historical artifacts (P)
- Hotels, tour operators, and transportation services (R)
- Insurance (R)
- New vehicle sales (P)
- Private investigators or detective agencies (P)
- Psychic services and fortune tellers (P)
- Timeshares (P)
- Vehicle sales (P)
- Vitamins (P)
United Arab Emirates
- Domestic charter air travel
- Gambling equipment
- Genital prosthetics
- Historical artifacts, ivory products, prison-made products
- Private investigators or detective agencies
- Matchmaking services
- Sex accessories or sex toys
United States
- Extended warranties
- Medical benefit packages not offered by a government or health insurance company
- Mortgage consulting
- Shipping brokers and freight forwarders, without prior authorization from Stripe
Prohibited Uses of Stripe Products
Use of Stripe products with false, manipulated, inaccurate, or misleading information regarding your identity, business entity, the nature of the business, and any other information requested by Stripe
- If there are any changes to your personal and business information, you must notify Stripe immediately
Prohibitions for Stripe Issuing products
You must not use Stripe Issuing for the following activities.
Consumer use
Consumer use of Stripe Issuing is when an Issuing card is created to fully or partially enable payments for personal, family, or household use, including:
- Providing a payment method loaded with or that accesses consumer funds
- Cards that disburse payroll or payouts
- Any other uses that directly or indirectly enable payments using the consumer's funds
International use
When you sign up for Stripe Issuing, you share with Stripe the location of your business, the physical address of your beneficial owners, and the jurisdiction in which your business is registered. Stripe requires that the physical location of your business, its jurisdiction of registration, and the physical address of at least one of your beneficial owners all match. Furthermore, you must use Issuing cards primarily in the same jurisdiction.
Lending use
You can't use Stripe Issuing as a method to extend credit to your customers using your own funds, unless you have the appropriate licensing to do so and you have received express consent from Stripe to use Issuing for that purpose.
Other abusive use
Any other abusive use of Stripe Issuing, including:
- Using Issuing cards to abuse free-trial products at scale
- Using Issuing cards to buy in-demand items or services with the sole intent to sell them for profit (for example, retail scalping)
- Using Issuing cards for any other illegitimate purposes
Noncompliance
As a user of Stripe Issuing, you must comply with our US compliance guidelines(or see the EU- and UK-specific guidelines), and our compliance teams might ask you to update your marketing materials or aspects of your user experience. This helps to make sure that both you and Stripe continue to comply with federal, state, or any equivalent local or country-specific laws and regulations that govern the use of these financial products. Failure to comply within the requested time frames might result in the closure of your Stripe account.
Inactivity
If there is inactivity on all cards associated with an account for a period of 12 consecutive months, Stripe automatically closes your Issuing account.
Integration type
If you plan to enable your customers to use Stripe Issuing for purposes of creating cards for your customers' employees or contractors, you must implement Stripe Issuing on Connect (for example, if you're a platform that wants to enable your customers to create cards for their employees to use for business travel or marketing expenses, you must create a Connect account for each of your customers). Please consult Stripe if you have any questions regarding the correct integration type for your business.
Stripe Capital restricted business types
Stripe Capital is currently not available to businesses that are not for-profit or operate in certain restricted industries, such as speculation-based industries, gambling, or religious institutions. Additional restrictions might apply to government and utility businesses.
Acceptable use
You agree not to:
- Use the Services in violation of law or third-party rights, including intellectual property and privacy rights.
- Upload or transmit malware, attempt unauthorized access, or disrupt the Services or other users.
- Use the Services to send unlawful, fraudulent, harassing, or harmful content, or to facilitate illegal fundraising.
- Scrape, data-mine, or reverse engineer the Services except as permitted by law.
Intellectual property
The Services, including software, branding, and content we provide, are owned by Paddle-Upor its licensors. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Services for your organization's fundraising and event operations. You retain ownership of content you submit; you grant us a license to host and process that content to provide the Services.
Third-party services
The Services may integrate with third parties (for example, Stripe for payments). Those providers' terms and privacy notices govern their services. We are not responsible for third-party services we do not control.
Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION.
Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, Paddle-Up AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICES OR THESE TERMS. OUR AGGREGATE LIABILITY FOR CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO Paddle-Up FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100), EXCEPT WHERE PROHIBITED BY LAW.
Indemnity
You will defend, indemnify, and hold harmless Paddle-Up and its affiliates from claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from your use of the Services, your content, or your violation of these Terms or applicable law, except to the extent caused by our gross negligence or willful misconduct.
Changes to these Terms
We may update these Terms from time to time. We will post the updated version on this page and update the "Last updated" date. If changes are material, we may provide additional notice where appropriate. Continued use after changes constitutes acceptance of the revised Terms.
Suspension and termination
We may suspend or terminate access to the Services if you materially breach these Terms or if required for legal or security reasons. You may stop using the Services at any time. Provisions that by their nature should survive will survive termination.
Governing law and disputes
These Terms are governed by the laws of the United States and the State in which Paddle-Up operates, without regard to conflict-of-law rules, except where mandatory consumer protection laws require otherwise. Courts in the applicable jurisdiction may have exclusive jurisdiction over disputes, subject to mandatory arbitration or venue rules where applicable.
Contact
Questions about these Terms? Reach us through our contact page. For privacy-specific questions, see our Privacy Policy.
